Questions & Answers

VEYRA JET runs a booking platform for individual seats and for whole private aircraft. The flights on the site are operated by licensed aircraft operators, not by VEYRA JET itself, unless expressly stated otherwise.

You choose a flight and the number of seats, enter the passengers' details (after verifying your email address), pay, and wait for VEYRA JET's approval. While you book, the seats are held for you temporarily, for the time shown in the booking process, only so you can complete the payment. That hold is not a booking.

It depends on the type of booking. A charter booking (a chartered aircraft) is approved immediately on payment. A seat on an empty-leg flight, or a whole aircraft on an empty-leg flight, is approved only after payment and VEYRA JET's approval. We may decline a booking. A booking that is not paid by the set time expires.

Booking approval means your booking was received and approved by us. Flight confirmation means the flight was approved to go ahead. A booking approval is not a flight confirmation, and a flight confirmation is not a commitment that it will operate: whether a flight operates depends, among other things, on factors beyond our control, such as the security situation, weather, airspace restrictions, decisions of authorities and the operator's considerations.

Your booking appears under "My bookings". After payment we review and approve it, and you will get an email when it is approved.

Bookings are approved by us manually, after a review. If time has passed and you have not heard from us, write to us on WhatsApp with your booking reference and we will check its status.

What is included in the price changes from flight to flight. To find out what the flight price includes, contact us before each flight.

Yes. You can join the waiting list, free of charge. Joining is not a booking, gives no seat or priority, and does not bind you or us. When a seat becomes available we email the people on the list, and the booking itself is made through the normal booking process, subject to availability at that time. We decide the order in which people on the list are contacted.

You can ask to add seats on the same flight, subject to availability and VEYRA JET's approval. The extra payment is set by the price of a seat on the date of the request, and the details of the additional passengers must be provided.

Yes. On an existing flight you can book all the seats for one total price (a full aircraft charter), subject to VEYRA JET's approval. For a flight that is not listed on the site you can send a request for a quote (a charter request). Such a request is not a booking and does not bind either side: a commitment arises only once a quote, including price and terms, has been approved by us in writing.

Possibly, and it depends on the flight and its availability. When some of the seats are already taken, it may not be possible to charter the whole aircraft. A full aircraft charter is subject to VEYRA JET's approval and to availability. To find out what is possible, write to us on WhatsApp before you book and we will check for you.

A flight with no price shown cannot be booked on the site. To get a price, contact us on WhatsApp. For a flight shown with a date only, the departure time will be set later.

Each passenger may bring one trolley suitcase, hard or soft, unless the flight details say otherwise. Additional or larger baggage, and special equipment, needs prior approval, which you can request on WhatsApp. Dangerous goods and prohibited items may not be carried.

Carrying animals is possible by request only, with prior approval. Approval is subject to the aircraft's size and weight limits and to the requirements of the operator and the authorities.

You can send a cancellation notice through the "Cancel a transaction" link at the bottom of every page, by phone on 055-777-7550, by email at veyrajet@gmail.com or on WhatsApp, quoting your booking reference. Sending a notice does not cancel the transaction by itself: our support team handles the request and confirms the outcome in writing. The full conditions, including the right to cancel and the cancellation fee, are set out in the Cancellation & Refund Policy.

Flights may be delayed, changed or cancelled by the operator or by us, for operational, safety, security, weather or regulatory reasons. Affected bookings are handled separately from the customer's right to cancel: contact us and we will advise on your options, which may include a full refund.

Club members are entitled to a credit of 5% of the price of their first approved booking, to use on their next booking. The credit is applied automatically, is given once per customer, and cannot be combined with another discount.

On WhatsApp, by phone on 055-777-7550 or by email at veyrajet@gmail.com.