Cancellation & Refund Policy

1. Your Right to Cancel (Remote Transaction Cancellation) Under Israeli law (the Consumer Protection Law, 5741-1981, and its regulations on remote and doorstep transactions), a booking made through this Site is a "remote transaction." As a purchaser of a travel service, you have the right to cancel your booking without needing a special reason, provided both of the following conditions are met: - You notify us of the cancellation within 14 calendar days of the date of booking or of receiving the booking confirmation (whichever is later); and - At least 7 days that are not rest days (see Section 6) remain between the date you notify us of the cancellation and the flight's departure date. Customers who are people with disabilities, 65 years of age or older, or new immigrants may be entitled to cancel within 4 months instead of 14 days (the 7-non-rest-day requirement before departure still applies), where the booking was made by phone or chat with us. This extended window is not applied automatically by the Site — contact us directly so we can confirm your eligibility. 2. Cancellation Fee for a Statutory Cancellation If your cancellation meets the conditions in Section 1, we will refund your payment in full, less a cancellation fee of the lower of 5% of the booking price or ₪100, as permitted by law. 3. Cancellations Outside the Conditions Above If your cancellation does not meet the conditions in Section 1 (for example, requested more than 14 days after booking with no applicable extended-window exception, or fewer than 7 non-rest days remain before departure), it will be handled under the general terms of our agreement with you, at VEYRA JET's discretion, taking into account the specific circumstances, the aircraft operator's own terms, and any amounts already paid to third parties (the operator, payment processors) on your behalf. Contact us and we will let you know what applies to your booking. 4. Authorization-Only Bookings If your payment method was a card/PayPal authorization that has not yet been captured, contact us directly — no refund is needed since no funds were captured; we will simply release the authorization. 5. How to Cancel You can send a cancellation notice through the "Cancel a transaction" link on the Site (found at the bottom of every page), by phone (055-777-7550), by email (veyrajet@gmail.com), or on WhatsApp, quoting your booking reference. A notice sent through the Site is recorded immediately and a written confirmation of receipt is emailed to you. Sending a notice does not by itself cancel the transaction or refund any amount: the request is handled by our support team under this policy, and we will confirm the outcome and any applicable refund in writing. 6. "Rest Days" For the purposes of this policy, rest days include Saturdays. Jewish and other statutory holidays may also count as rest days under the regulations. If your cancellation timing is close to a holiday, contact us so we can confirm the exact eligible date together, rather than assuming a specific calculation. 7. Flight Cancellations or Changes by Us or the Operator If a flight is cancelled or a significant change is made by VEYRA JET or the operating aircraft operator, affected bookings are handled separately from this customer-initiated cancellation right — contact us and we will advise on your options, which may include a full refund regardless of the conditions in Section 1. 8. Refund Timing Approved refunds are processed to the original payment method. Processing times depend on your payment provider and are outside our control once initiated. 9. Contact Questions about this policy: veyrajet@gmail.com or 055-777-7550.

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